JL_Brandlines_Logo_Enhanced_Readability_Blk_RGB

Welcome, John Lewis & Partners customers

Browse to find the right bike for you!

Back to help

What if a bike is stolen?

What to do if your bike is stolen

You'll be glad to hear that theft of children's bikes is fairly low in the UK

Why is this?

Well, bikes usually only get stolen when left locked up insecurely in isolated places. Children don't usually do this with their bikes, which means that they're not as vulnerable as, for example, an adult bike which might get locked up quickly (and insecurely) in an alleyway while they nip into a cafe for a coffee.
 

What if my bike gets stolen?

  1. First, report this to the police and obtain a Crime Reference Number

  2. You can then continue to pay for your bike until the excess amount has been paid

  3. If you wish, we can then provide you with a replacement bike

Do you offer insurance options?

With Bike Club Plus you will only need to pay the total loss amount for your bike as set out in the policy.

If you are not signed up to Bike Club Plus, you will need to pay the current value of the bike. This will never be more than RRP. 

If the loss is a result of burglary, you will likely be able to make a claim against your home insurance. You would have to arrange this yourself with your insurer.

Best practice for avoiding a stolen bike

(as taken from www.police.uk )

  • Get a good bike lock

  • Lock your bike to something secure (even if only for a few minutes)

  • Avoid parking your bike in isolated areas - leave your bike where a potential thief will be seen

  • Lock up removable parts (e.g. wheels) and take additional fittings with you (lights, bags etc.)

  • Take a clear colour photograph of your bike, and make a written record of its description, including any unique features, so that if it's stolen you can help the police find it

  • At home, keep your bike in a secure garage, shed or building and keep the door locked 

Looking for further advice?

Browse our help pages for answers to other questions about bike security and what to do if your bike gets damaged. Alternatively, don't hesitate to contact the Bike Club team via live chat or email: info@bikeclub.com.