Exchanging is Easy
Did you know that exchanging your bike has never been simpler?
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1
Select your current bike
Log into your account and select the bike you'd like to return -
2
Pick your next bike
If you don't know what you want yet, don't worry- we'll offer recommendations -
3
Enter your card details
Pay the £19.99 exchange fee. This covers collection and delivery costs. -
4
Exchange your bike
Our courier will deliver your child's next bike and collect the old one at the same time
Frequently Asked Questions
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To place an exchange, simply log into your Bike Club account. Once you’re logged in, you’ll be able to select ‘book an exchange’ from the top menu. Here you’ll be able to select the bike you’re looking to return and choose your next bike! For step-by-step instructions, please see our handy guide, How to exchange.
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You can exchange any time during your membership. We know there’s no predicting those growth spurts so there’s no minimum term required.
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There is a one-off fee of £19.99 per bike to cover the cost of collection. Your billed month won’t start until after your exchange takes place. Balance bikes can be exchanged for free after 12 months, and after 18 months for all other bikes.
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Don't worry, we don’t expect you to keep the box - we know how big they are! Feel free to recycle it, or build a fort with it 🙂
When you exchange your bike, just swap the bikes over so your old bike is in the box and the courier will take it away.
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When we receive your old bike back, the direct debit for that subscription will be cancelled on our end so there’ll be no further action needed from yourself. Your new direct debit will then begin, and the first payment will be taken a month after your exchange takes place.
