Terms of service

We want to make this as simple as possible, so before we get to the legal bit, this is a quick summary (the lawyers tell us that we should point out that this summary does not prejudice the actual agreement, we're just trying to make things easier).

This is a hire/exchange scheme, so you choose a new bike or a refurbished bike (reBike), then pay monthly on a long term hire agreement. We actively encourage you to exchange the bike as your child grows. All our bikes are well maintained and looked after to the highest standard. We want your child to love cycling our bikes, so we work hard to make sure they are in excellent condition for you. You can cancel at any time, there is a fee for the collection of the bike.

In summary, this is how our service works:

1. You need a bike for your child, so you have come to us
2. You choose a bike based on your child’s size
3. We provide you with the bike and you pay monthly
4. This is a hire/exchange scheme, so instead of paying upfront you pay monthly and hire the bike on a long-term basis
5. When your child grows out of a bike, come back to us to arrange an exchange. We then send you the next size up and collect the used bike
6. When you come to exchange we charge a delivery fee, this is to keep monthly payments low
7. You can choose whether you want a new bike or a reBike. New bikes cost slightly more per month than reBikes
8. Our reBikes are used bikes returned from members which have been refurbished to a good and safe standard by professional bike mechanics
9. The accessories for our reBikes depend on what the bike is returned back to us with. Because of this we cannot guarantee accessories for our reBikes
10. When you exchange your bike for a bigger one your monthly fee is likely to increase, this is because it’s a bigger bike and costs more
11. Don’t worry though, you’ll know what the new monthly fee will be before you process your exchange
12. You can cancel at anytime by returning the bike. There is a fee to help cover the cost of collecting the bike
13. What happens if my bike gets stolen? If you are with Bike Club Plus you only need to pay the total loss amount. If you are not with Bike Club Plus you will need to pay the current value of the bike
14. With maintenance, whilst you have the bike you are responsible for looking after it unless you have Bike Club Plus when we will cover minor repairs
15. When you come to exchange we expect a reasonable level of wear and tear - these are children's bikes after all. However if there is additional damage we will need to raise the cost with you. We don't like charging members for this and would recommend Bike Club Plus to avoid any such costs
16. We want to keep you as a customer – so we’ll always work hard to keep you happy
17. Now time for the legal bit, if you ever have any questions just email us on info@bikeclub.com.

When joining Bike Club the customer is agreeing to enter into a binding contract between themselves and Bike Club. This agreement stipulates the terms of the hire/exchange service provided by Bike Club. You can view the full contract here.

• This agreement sets out the terms of the contract between Bike Club and the customer.
• Bike Club will provide:
  • A children’s bike (“bike”) which fits the child
  • The bike will be:
    • As specified on the website
    • Maintained and serviced up to a usable level
  • An exchange as required, Bike Club may charge a delivery fee for this.
• The customer will:
  
  • Pay monthly the stipulated amount at checkout on a monthly basis by direct debit or recurring card payment
  • Store the bike in a dry, secure place
  • Look after the bike to a reasonable standard
  • Upon exchange, return the complete bike.
    • A complete bike will include wheels (including tyres), frame, fork, handlebars, headset, grips, drivetrain, pedals, saddle and seat post and any other components specified on the website.
  • When receiving the next bike, the customer may pay a fee for delivery
• The customer may cancel the agreement immediately by returning the bike. Bike Club will arrange for the collection of the bike for a set fee. This fee is currently £34.99 (25 September 2024) but may be set to increase with increasing courier costs.
  
• The customer will be liable for any damage caused to the bike which falls outside of reasonable use (“extraordinary damage”) as deemed by Bike Club.
  
  • Examples of extraordinary damage would be: rust (this can be prevented by storing in a dry place), buckled wheels, bent or cracked frames, critically damaged drivetrain, returned with missing components
  • Where extra damage has been deemed to have taken place, Bike Club will contact the customer and agree on a reasonable sum to repair this
• In the event of a stolen bicycle, the customer will be liable for paying the current value of the bike
• Should we suspect, or confirm fraudulent activity, we reserve our rights to cancel memberships, collect the bikes, and refer such behaviour to the relevant authorities and/or debt collectors for action.
• Should we verify that you have fraudulently sold the bike, we reserve the right to charge the excess amount of the bike

For the full terms and conditions please see here.